Guidance

Eliminate Workflow Friction and Unlock User Productivity

The Whatfix Digital Adoption Platform (DAP) drives understanding of customer-facing apps and internal mission-critical enterprise software with in-app guidance, embedded workflow support, and usage analytics to overcome user friction and maximize technology ROI.

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Software Clicks Better With Whatfix DAP

With Whatfix Studio, utilize a no-code content editor to create contextual in-app guidance and help content for your users, enabling them to use applications to their full potential.

In-App Guidance

Guide users through complex applications and processes with in-app Flows, Task Lists, Smart Tips, Pop-Ups, Launchers, and more – enabling end-users to learn in the flow of work with product-led experiences.

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Self Help

Enable end-users with Self Help, an in-app resource center that integrates with your existing knowledge repositories and support resources, providing contextual answers to user queries at the moment of need.

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Surveys

Collect user feedback with in-app surveys on product experiences, Whatfix-authored in-app guidance, new application features & bugs, NPS, customer sentiment, training experiences, and more.

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Guidance Analytics

Gather engagement and usage data on your in-app content built with Whatfix. See Task List completion rates, Flow dropoffs, Smart Tip views, common Self Help queries, and more.

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Whatfix Is the #1 Digital Adoption Platform

See why Fortune 1000 enterprises and product-led companies choose Whatfix as their digital adoption partner.

No-code content editor

Empower your content creators to create on-brand in-app assistance and support experiences tailored to enhance user engagement with Whatfix Studio, a no-code editor.

AI-powered DAP

Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, and more.

Auto translation

Localize your Whatfix content across 80+ languages to provide contextual assistance to your global user base without third-party tools or manual translation efforts.

Customer-centric approach

Drive business outcomes with our dedicated onboarding, post-deployment content author training, 24/5 support, our customer community and Center of Excellence.

Smart Context

Automatically deliver contextual in-app guidance, assistance, and resources to end-users depending on where they’re at an application, the business process they’re completing, their role, and more.

Multi-format content exporting

Export your Whatfix content as videos, slide decks, how-to articles, and PDFs to scale training content creation. Repurpose Whatfix content or embed it into your knowledge base articles, LMS, release notes, and more.

Support users and drive adoption wherever your team works

Whatfix DAP empowers users to unlock their true potential and drive business outcomes across all technology and software experiences, across desktop, mobile, and web apps, directly in their operating system, and on customer-facing applications and internal enterprise software.

Whatfix DAP for Desktop

Whatfix supports DAP implementation on desktop applications, supporting unique technology requirements to enable transformation in any sector, on any technology.

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Whatfix DAP for Mobile

Whatfix for Mobile enables organizations to create in-app mobile experiences, enabling product-led growth for mobile apps and supporting field service employees on tablet and mobile devices.

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Whatfix DAP on OS

DAP on OS is a desktop companion which helps you to effectively communicate with your employees using Desktop Alerts, streamline learning tasks across applications, and lets your employees find information quickly with AI.

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“From the beginning, the Whatfix team has been responsive and easy to work with, Resource savings worth about $950,000 can be used now for profit-generating activities from the couple of different deployments that we have done with Whatfix.”