Software Clicks faster with Whatfix
In-app guidance. Hands-on simulations. Actionable analytics. One unified platform to drive adoption and maximize ROI powered by ScreenSense, our proprietary AI technology.
In-app guidance. Hands-on simulations. Actionable analytics. One unified platform to drive adoption and maximize ROI powered by ScreenSense, our proprietary AI technology.
Get a DemoAn Intelligent Layer Across Your Enterprise Apps
Whatfix AI is an intelligent layer that detects workflow context and adapts user experiences across your enterprise applications
Explore Whatfix AI
Technology
ScreenSense
Products
Mirror
Digital Adoption
Product Analytics
AI Agents
Authoring Agent
Insights Agent
Guidance Agent
ScreenSense is Whatfix's AI technology that understands apps & context like a human, & triggers in-workflow guidance.
AI capabilities are integrated across our existing product suite, enabling users where they work.
AI Agents expand adoption coverage with AI-powered content authoring, user guidance, and usage analysis.
Reduce friction and unlock user productivity across the application lifecycle
User Onboarding
Change Management
Feature Adoption
User Support
Workflow Optimization
Enhance onboarding with hands-on experiences, speeding up proficiency and value.
- Improving ramp-up time for new employees
- Facilitating end-user training for new software rollouts.
- Accelerating time-to-value for new customers
- Training users in a risk-free sandbox for hands-on learning.
- Identifying "aha" moments and eliminating new user friction points
Reduce risks and speed up modernization with a user-focused change management approach.
- Accelerating value realization of modernization projects.
- Alerting users of task and process updates.
- Driving awareness of regulatory and market changes.
- Reducing confusion and user errors during change.
- Training users in a risk-free sandbox before the change.
Accelerate new feature adoption and enable users to realize full value of complex applications
- Driving new feature awareness and discovery with in-app launch campaigns.
- Accelerating adoption of advanced capabilities with guided training.
- Tracking feature usage and analyzing adoption.
- Collecting feature requests and closing the feedback loop.
Reducing support overhead and empower users with just-in-time support and self-service experiences.
- Eliminating support tickets and user errors with in-app tutorials and workflow guidance.
- Transforming documentation and resolving commonly asked questions with GenAI help centers.
- Analyzing workflow friction to take a proactive problem management and user support approach.
- Building call center agent confidence with AI scenario training before live system usage.
- Validate support agent readiness for real-world scenarios with interactive, role-based assessments.
Accelerate workflows and unlock user productivity with a data-driven approach to task optimization.
- Eliminating user errors and improving data accuracy.
- Benchmarking end-to-end cycle times of essential tasks to accelerate workflows
- Analyzing workflows and identifying areas of friction.
- Targeting trouble spots with new in-app guidance.
- Conducting user acceptance testing on core tasks in a sandbox pre-launch.
User Onboarding
Enhance onboarding with hands-on experiences, speeding up proficiency and value.
- Improving ramp-up time for new employees
- Facilitating end-user training for new software rollouts.
- Accelerating time-to-value for new customers
- Training users in a risk-free sandbox for hands-on learning.
- Identifying "aha" moments and eliminating new user friction points
Change Management
Reduce risks and speed up modernization with a user-focused change management approach.
- Accelerating value realization of modernization projects.
- Alerting users of task and process updates.
- Driving awareness of regulatory and market changes.
- Reducing confusion and user errors during change.
- Training users in a risk-free sandbox before the change.
Feature Adoption
Accelerate new feature adoption and enable users to realize full value of complex applications
- Driving awareness of new features with in-app launch campaigns.
- Accelerating adoption of new and complex features with guided experiences.
- Tracking and analyzing feature usage.
- Collecting user feedback for customer-led product roadmaps.
User Support
Eliminate support overhead and empower users with just-in-time help and self-service support
- Eliminating support tickets with in-app help and guidance.
- Resolving commonly asked questions with Self Help.
- Analyzing workflow friction to take a proactive support approach.
- Enhancing productivity with on-demand guidance.
- Transforming knowledge management and documentation with in-app help centers.
Workflow Optimization
Accelerate workflows and unlock user productivity with a data-driven approach to task optimization.
- Eliminating user errors and improving data accuracy.
- Benchmarking end-to-end cycle times of essential tasks.
- Analyzing workflows and identifying areas of friction.
- Targeting trouble spots with new in-app guidance.
- Conducting user acceptance testing on core tasks in a sandbox pre-launch.
See how the Whatfix Data-Driven DAP can help
Whatfix Product Suite
Trusted by organizations around the world
See why customers love Whatfix
“From the beginning, the Whatfix team has been responsive and easy to work with, Resource savings worth about $950,000 can be used now for profit-generating activities from the couple of different deployments that we have done with Whatfix.”
Amy Boldt
Learning Leader
Sentry
“With a heavily customized Salesforce instance and multi-cultural processes, the flexibility of Whatfix empowers us to get the right training to the right people at the right time!”
Lee Glenn
Senior Specialist, Global CRM Training
Experian
“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”
Alan C
Senior Content Developer
AutoZone
“We have gotten really positive feedback about Whatfix. Team leaders confirm it’s a fantastic opportunity for self-learning because it enables users to search in-application and find answers to their questions quickly.”
Katja Marggraf
Business Owner ERO for GSC+DK
Hays
“Training was becoming a bottleneck to growth. We have hundreds of hotels worldwide using PurchasePlus – and that number is rising fast. We could no longer host the increasing number of Zoom training calls. It was also putting pressure on our support network to manage the incoming enquiries.”
Drew Nixon
Head of Customer Success
Marketboomer
“For employees, Whatfix is a part of Salesforce now. They expect to find in-app training and answers. If it wasn’t for Whatfix, there’d be very confused people on my sales team.”
Adam Shapiro
Business Analyst
Cardinal Health
Innovation at Whatfix
We are on a mission to create a world where individuals are empowered to freely use and experience the benefits of technology.
